Ordering Process

How do I order from VantaNic?

Pick the flavour or brand you like, add it to your cart, then head to checkout. Fill in your shipping details, enter your credit/debit card info, and you’re good to go.

What's your processing time?

We lodge all parcels within 1 business day.

Do you dispatch on weekends and public holidays?

We're good to go as usual, but if Australia Post isn't open (like on some public holidays), we can't lodge parcels that day.

What emails/updates will I get after I order?

Once payment goes through, you'll get an email saying your order's Processing. When we upload your tracking, you'll get another email with the tracking number.

Where can I check my order?

If you want to keep an eye on your order status anytime, make sure you create an account on our site before placing your order - then you can log in and check your order whenever you like.

Can I change my order (qty/flavour/shipping address) after I’ve placed it?

If your parcel hasn't been lodged with the post office yet, message us ASAP and we’ll see what we can do.

Once it’s been lodged, we can't make changes - sorry about that.

What does "Out of stock" mean? Can I still order?

If it says Out of stock, it's sold out for now, so you won't be able to grab it at the moment.

Chuck your email on our list and we'll let you know as soon as it's back in.

I forgot to use my discount code - can you apply it after?

Ah, sadly no - discount codes can't be added after checkout or refunded. But you can use it next time, no worries.

Returns & Refunds

What's your order cancellation policy?

Once an order is placed, we can't cancel it, sorry.

What if my item arrives damaged/leaking/faulty?

Please take clear photos or a video of the parcel and the issue within 3 days of delivery, then email it to us. Our after-sales team will review it and get back to you with a solution within 3 business days - either a replacement or a refund.

What if something is missing from my order / the quantity is incorrect?

Please take photos or a video of what you received within 3 days of delivery, then email us. Our after-sales team will check it and reply within 3 business days with the next steps - either a reship or a refund.

What if I receive the wrong item/flavour/strength?

If a flavour is temporarily out of stock, we'll always email you for approval before dispatching an alternative - so this almost never happens.

If it's a packing mistake on our side, you can choose a swap/exchange or a store credit (discount code) as compensation.

Who covers the shipping cost for replacements/exchanges?

If it's a mistake made by the VantaNic team, we'll cover all costs. Otherwise, shipping is covered by the customer.

What are the conditions for returns/exchanges?

If there's no quality issue, you can request a return within 3 days of delivery. The item must be unopened and in a condition that's suitable for resale, and it must be sent back to the warehouse address we provide.

What if my return parcel gets lost in transit?

If a return parcel is lost on the way back to us, we unfortunately can't issue a refund because the item hasn't been received. You can lodge a case with Australia Post to request compensation.

Payment & Checkout

What payment methods do you accept? What if my payment fails?

We only accept Visa and Mastercard credit/debit cards. If your payment fails, the first thing to check is whether you've got enough funds in your account - that's the most common reason.

If your card isn't Visa/Mastercard, or you're getting another error, jump on live chat and we'll sort you out with an alternative payment option.

Payment went through but the order didn't show up / I got charged twice.

No stress - contact us straight away and let us know whether you'd prefer a refund or for us to ship both orders if it's a double charge. We'll get it sorted within 1 business day.

What's included in the price? Are there any extra fees?

What you see at checkout - product price + shipping - is what you pay.

That said, because our merchant bank isn't based in Australia, some banks may apply an extra currency conversion / exchange rate fee. If that happens, contact us and we can refund that fee for you.

Do prices change? Will I have to pay extra after I place an order?

Prices can change during holiday promos or depending on stock levels - products might go up, or they might be discounted. If an order is placed but not paid, it'll be automatically cancelled after 3 days, so please make sure you complete payment in time.

Do you offer instalments / Afterpay?

Sorry, we don't offer instalments (including Afterpay) at the moment.

Shipping & Delivery

Is your packaging discreet?

Yes - all orders go out in discreet packaging. The parcel will only show the delivery details (name/address) and won't include any product info on the outside.

Where do you ship from?

We've got stock in Melbourne and Sydney, and dispatch locations may switch between the two from time to time.

Do you ship Australia-wide (including remote areas)?

Yep - we ship Australia-wide via Australia Post, including regional and remote areas.

How long does Standard vs Express delivery take?

Standard Post: around 2–7 business days

Express Post: around 1–5 business days

I chose Express - why is it still taking so long?

No matter whether you pick Standard or Express, we lodge your parcel with Australia Post within 1 business day. But if there are public holidays or unexpected delays, Australia Post delivery times can slow down - and that's unfortunately outside our control.

How do I get my tracking number?

Once your parcel's been dispatched, we’ll upload your tracking number and email it through to you.

How is shipping calculated? Is it based on weight or location?

Standard Post is usually around $10, and Express is usually around $15. The final shipping cost shown at checkout is the one that applies, and pricing isn't based on your state/region.

Do you offer pickup / post office collection / parcel lockers?

Yep - Australia Post can deliver to any valid address, including a Parcel Locker or post office address.

What if my parcel gets returned?

Please make sure your shipping address is correct when you place the order. If a parcel is returned because of an incorrect address or delivery issue on the receiver's side, you'll need to pay the shipping fee again for us to resend it.

Tracking says "Delivered" but I haven't received it.

This can happen if the address details are off, so please contact us and we'll help check it. Sometimes parcels are left nearby too - have a quick look around your front door, mailbox area, porch, under the doormat, or any safe spot Australia Post might've used.

My tracking hasn't updated for ages.

If Australia Post confirms the parcel is lost and issues us a refund/compensation, we'll either resend your order or refund you, depending on what you prefer.

My parcel looks like it's lost.

Please reach out to us and we'll follow it up with Australia Post to check where your parcel's at and what's happening.

Do you ship outside Australia?

Our checkout only supports shipping within Australia. If you'd like an overseas order, flick us an email and we'll see what we can do.