Last updated: 2 January 2026

This Shipping Policy explains our dispatch practices, delivery coverage, shipping options, tracking, and common delivery issues for orders placed on VantaNic ("we", "us", "our"). If you have any questions, please contact info@vantanicau.com.

1) Shipping Coverage

We currently ship Australia-wide via Australia Post, including regional and remote areas.

At this time, our checkout is set up for Australian delivery addresses only. If you would like shipping outside Australia, you may email us at info@vantanicau.com to enquire. International shipping (if available) is assessed case-by-case.

2) Dispatch Locations

We hold stock in Melbourne and Sydney. The dispatch location may switch between these locations from time to time, depending on operational needs and stock availability.

3) Processing and Dispatch Time

  • We aim to lodge parcels with Australia Post within 1 business day after an order is successfully paid.

  • "Business days" exclude public holidays where applicable.

Please note: placing an order does not guarantee dispatch until payment is completed and confirmed.

4) Shipping Methods and Estimated Delivery Timeframes

Delivery timeframes are estimates only and begin after the parcel is lodged with Australia Post.

Typical estimated ranges:

  • Standard Post: approximately 2–7 business days

  • Express Post: approximately 1–5 business days

Delivery times may be longer during peak periods (e.g., holidays), severe weather events, service disruptions, or other circumstances outside our control.

5) Shipping Fees

Shipping fees are shown at checkout before you complete payment.

As a general guide:

  • Standard Post: around $10 AUD

  • Express Post: around $15 AUD

Final shipping fees may vary by order and are confirmed at checkout. Shipping pricing is not normally adjusted by state/region.

6) Free Shipping Threshold

We offer free shipping on orders over $139 AUD (as shown at checkout). Eligibility and availability may vary depending on promotions and site settings.

7) Public Holidays and Weekend Lodgement

We may continue processing orders as usual; however, if Australia Post is not operating (such as on certain public holidays), we may be unable to lodge parcels that day. In those cases, lodgement will occur on the next business day.

8) Order Confirmation and Unpaid Orders

Orders are only dispatched after successful payment.

If an order is submitted but not paid, it may be automatically cancelled after 3 days.

9) Tracking

Once your parcel is dispatched, we will upload your tracking number and send it to you by email.

If tracking shows limited or delayed updates, this can be due to carrier scan timing and does not always indicate an issue.

10) Express Shipping Delays

Choosing Express changes the carrier service level, but it does not eliminate carrier delays. We still lodge parcels within 1 business day; however, delivery speed is ultimately managed by Australia Post and may be affected by public holidays, peak periods, weather, or other service disruptions.

11) Delivered but Not Received

If tracking shows "Delivered" but you have not received your parcel:

  1. Check around the delivery location (e.g., porch, mailbox area, safe drop locations).

  2. Confirm the shipping address used at checkout.

  3. Contact us at info@vantanicau.com as soon as possible and we will assist with a follow-up process where appropriate.

Please note that delivery investigations and outcomes are handled through the carrier’s processes.

12) Address Accuracy and Return-to-Sender

You are responsible for ensuring your shipping address and contact details are correct at checkout.

If a parcel is returned due to an incorrect address or a delivery issue on the receiver’s side (e.g., not collected after attempted delivery), you may be required to pay shipping again for us to resend the parcel.

13) Tracking Not Updating

If your tracking has not updated for an extended period, please contact info@vantanicau.com. We can raise an enquiry with Australia Post to check the parcel’s status.

14) Lost Parcels

If a parcel is confirmed lost by Australia Post and Australia Post provides compensation/refunds to us, we will offer (as appropriate):

  • Reshipment, or

  • Refund

The available resolution may depend on stock availability and verification outcomes.

15) Discreet Packaging

All orders are shipped in discreet packaging. The outer parcel will only display the required delivery details and will not include product information on the outside.

16) Service Disruptions and Force Majeure

We are not responsible for delays caused by circumstances outside our reasonable control, including (but not limited to) severe weather, natural disasters, public holidays, carrier disruptions, industrial action, or peak shipping periods. We recommend checking Australia Post service alerts for the most up-to-date carrier information.

17) Contact Us

For shipping questions, delivery issues, or tracking support, contact:
info@vantanicau.com